(about facilities and local area)
Please check our online calendar, or email/call us to confirm we have availability for the required dates, and we will guide you through from there. For a confirmed booking we need a completed booking form and deposit please, then 6 weeks before your stay we will require the balance. Should you be booking at short term notice we would require the deposit + full balance at point of booking. The deposit acts as a damage deposit during your stay and will be refunded back to you upon completion of your stay (pending no damages over and above general wear and tear).
We accept several methods for payment:
– Most people like to pay by bank transfer – the account details are on the booking form
– We use Square for telephone payments, but Cotswold Sleeps will be charged 2.5% fee so if at all possible, we would be grateful if you could use bank transfers instead (payment from corporate accounts will always be subject to a 2.5% fee when paying by telephone)
– We do also accept good old-fashioned cheques but of course would have to wait for them to clear before confirmation of the booking/full balance payment
We are implementing direct booking via our website early 2021, which will include web payment options. Stay tuned!
Due to the COVID pandemic we appreciate holiday adjustments may be necessary. Provided your booking has been confirmed by us and your deposit (and, where due, final payment) received, if you are then prevented from taking your holiday due to government Covid restrictions such as lockdowns or tier system (in your area or at Lower Mill), we will, at your option, move your booking to another available period at the prevailing rate for that new period or refund what you have paid less a £50 administration fee.
From the moment you access our website you can view our Area Guide to start planning your trip! Two weeks before your stay we will send you a comprehensive online welcome book, which includes everything from directions, restaurants, excursions, key safe codes and online pool booking links! This welcome book can be downloaded to your mobile device too. We will follow up your stay with a request to leave a review should you wish, this really does help us in our industry, so thank you in advance.
Yes of course, but you will need to book 3 nights – this ensures that you have use of the house for the whole weekend
Yes – there is one dedicated car parking space per house and several overflow carparks
The earliest you can arrive is 4pm on day of arrival, and check-out is by 10am on day of departure. During the quieter seasons we may be able to facilitate an early check in or later check, subject to availability (please call us for more information)
Yes – most of our TV’s are compatible. All our houses also have GigaClear (which is Super-Fast Broadband for Rural England) so streaming on your own devices should also be a doddle.
Yes – all our houses have a Nespresso Citiz and Milk. Ballihoo and Bumble are also a short walk away and make a mean cup of coffee! Lots of yummy baked goods too…
Yes, there is a hair dryer at all our houses
No, apart from cot bedding which is not provided. The house is supplied with towels but please do not take them to the spa. Please bring your own beach towels
Yes, please! The towels provided are house towels only
Yes – the Spa is very family friendly, and children are most welcome
Due to Lower Mill Estate being a Nature Reserve, fireworks or Chinese are prohibited. Candles are also not allowed in our holiday homes
Yes, you can! Please contact the spa direct – click here
Yes, Lower Mill is very safe as there is a strict 5mph speed limit. The smooth roads and paths are perfect for children on scooters and bikes.
Yes, please let us know if you would like a mid-stay clean and/or linen and towel change
A small starter pack, yes. And there is a hoover at each house
We provide a starter pack with some dishwasher tablets, washing up liquid etc
Yes, each house has either a Gas or Charcoal BBQ. Please see the specific house write up for more information
No, I’m sorry, we do not currently allow dogs in our properties
No, please do not smoke in any of our houses
Yes, of course. There is plenty of lakeside access and equipment can be stored outside at the house. Should you wish to hire equipment instead, the ActivityHub is at your disposal and they will deliver equipment to your door – click here
Lower Mill Estate is less than a mile from the UK’s largest inland beach, which comes complete with sand, boat hire, Aqua Venture and crazy golf
You will have our telephone numbers so please do call us. We try to resolve any issues without delay, but of course problem solving will depend on the priority/seriousness of the situation and current Covid recommendations. In the event of any breakages or accidents please do inform us in good time (before your departure) so we can organise any extra cleaning/maintenance as necessary
Our fire procedure for each property can be found in the welcome book at each house. A beeping smoke detector is likely to be due to a battery, for which there should be a replacement in one of the drawers in the kitchen. However, please do call us any time should this not fix the situation.
Yes, we will provide all that information in emails sent prior to the commencement of your stay. Please also see our Area Guide – click here
Yes, all the major supermarkets will deliver onto the estate. Please note you must be on-site and available to accept the delivery as there is no provision for leaving the groceries with security or at the houses without anyone being home
Yes, we do. We have an excellent caterer that we recommend. Please ask when booking
Yes, we have several wonderful bakers in the area and would be happy to advise you based on your requirement
Yes, checkout our recommendations on the Area Guide page of our website – click here
Yes, there is a small on-site market which provides lovely local delicacies, as well as logs etc
Within a 10-minute drive we have all the large supermarkets including Waitrose, Tesco, Aldi, Lidl and M&S
Yes, buses go to Cirencester and Trains arrive regularly at Kemble. From there we recommend a taxi
Yes you can, please contact email@example.com for the latest Fishing Club Rules
We do not allow stag or hen parties and ask music etc outside to be switched off at 11pm as noise travels well over water
Some wood is provided to start you off, and if you need some more you can top up at the General Store on the estate
Suus Paris and Amy Bartholomew