FAQs

You can place all bookings directly through our website, but if you would like some help please email/call us to confirm we have availability for the required dates, and we will guide you through from there. For a confirmed booking we need a completed online booking and deposit please, then 6 weeks before your stay we will require the balance. Should you book at short term notice we would require the deposit + full balance at point of booking. The Security Deposit (for which credit/debit card details be taken) acts as a damage deposit during your stay and will be released upon completion of your stay (pending no damages over and above general wear and tear).

We accept several methods for payment:

– We accept bank transfer, and bank card payments using our payment processor Holiday Rent Payment – all major credit cards are accepted too.

Yes, Cotswold Sleeps uses Holiday Rent Payment, which, powered by the YapStone payment platform brings over 15 years of industry-specific payment processing expertise and experience to more than 100,000 holiday rental properties across Europe, Canada and the United States. You may also pay by bank transfer should you prefer of course. Cotswold Sleeps is also verified by I-PRAC which is a global trust accreditation and certification operating in 28 countries verifying short term rental operators as legitimate, trustworthy and professional ensuring trust and confidence and 100% payment guarantees to guests.

From the moment you access our website you can view our Area Guide to start planning your trip! 3 days before your stay we will send you a comprehensive online welcome book, which includes everything from directions, restaurants, excursions, key safe codes and online pool booking links! This welcome book can be downloaded to your mobile device too. We will follow up your stay with a request to leave a review should you wish, this really does help us in our industry, so thank you in advance.

Yes of course, but we advise you to book 3 nights – this ensures that you have use of the house for the whole weekend

Yes – there is one dedicated car parking space per house and several overflow carparks

The earliest you can arrive is 4pm on day of arrival, and check-out is by 10am on day of departure. During the quieter seasons we may be able to facilitate an early check in or later check out, subject to availability (please call us for more information)

Yes – most of our TV’s are compatible. All our houses also have GigaClear (which is Super-Fast Broadband for Rural England) so streaming on your own devices should also be a doddle.

Yes – most of our houses have a Nespresso Citiz and Milk. Ballihoo is also a short walk away and make a mean cup of coffee! Lots of yummy baked goods too…

Yes, there is a hair dryer at all our houses

No, apart from cot bedding which is not provided. The house is supplied with towels but please do not take them to the spa. Please bring your own beach towels

All of our properties come with Spa access which gives you access to the main Spa complex and its associated pools. Guests staying only in our properties in the Nines also have access to the smaller Nines Pool, with a physical sign up sheet near the pool to reserve slots. The main Spa complex is open year round, the Nines pool closes from November to Easter with a re-opening for the few weeks around the Christmas High Season.

Yes, please! The towels provided are house towels only

Yes – the Spa is very family friendly, and children are most welcome

Due to Lower Mill Estate being a Nature Reserve, fireworks or Chinese Lanterns are prohibited. Candles are also not allowed in our holiday homes

Yes, you can! Please contact the spa direct – click here

Please note there are Low and High Season opening times for the Spa/gym. Cotswold Sleeps can provide this timetable to you at your request.

Yes! From the 4th of December 2023 gym users between the ages of 14 and 16 are able to use the gym when supervised by a parent or legal guardian, age 18 or over.

Yes, Lower Mill is very safe as there is a strict 5mph speed limit. The smooth roads and paths are perfect for children on scooters and bikes.

Yes, please let us know if you would like a mid-stay clean and/or linen and towel change (at your charge)

We provide a starter pack with some dishwasher tablets, washing up liquid etc

Yes, most houses have either a Gas or Charcoal BBQ. Please see the specific house write up for more information

Several of our properties do allow dogs, please see the detail or each individual property to confirm, or give us a call

No, please do not smoke in any of our houses

Yes, of course.  There is plenty of lakeside access and equipment can be stored outside at the house. Should you wish to hire equipment instead, the ActivityHub is at your disposal and they will deliver equipment to your door – click here

Lower Mill Estate is less than a mile from the UK’s largest inland beach, which comes complete with sand, boat hire, Aqua Venture and crazy golf

You will have our telephone numbers so please do call us. We try to resolve any issues without delay, but of course problem solving will depend on the priority/seriousness of the situation. In the event of any breakages or accidents please do inform us in good time (before your departure) so we can organise any extra cleaning/maintenance as necessary

Our fire procedure for each property can be found in the welcome book at each house. A beeping smoke detector is likely to be due to a battery, for which there should be a replacement in one of the drawers in the kitchen. However, please do call us any time should this not fix the situation.

Yes, we will provide all that information in emails sent prior to the commencement of your stay. Please also see our Area Guide – click here

Yes, all the major supermarkets will deliver onto the estate.  Please note you must be on-site and available to accept the delivery as there is no provision for leaving the groceries with security or at the houses without anyone being home

Yes, we do. We have an excellent caterer that we recommend. Please ask when booking

Yes, we have several wonderful bakers in the area and would be happy to advise you based on your requirement

Each property page will state what is provided within each property but if you wish to have an extra travel cot or highchair for your stay, we should we able to help with that. We also recommend this wonderful company called Baby Ease who rent baby/small child equipment. Please click here should you wish to see more…

Yes, checkout our recommendations on the Area Guide page of our website – click here

Yes, there is a small on-site market which provides lovely local delicacies, as well as logs etc

Within a 10-minute drive we have all the large supermarkets including Waitrose, Tesco, Aldi, Lidl and M&S

Yes, buses go to Cirencester and Trains arrive regularly at Kemble. From there we recommend a taxi

Yes you can, please contact info@cotswoldsleeps.com for the latest Fishing Club Rules

We do not allow stag or hen parties and ask music etc outside to be switched off at 11pm as noise travels well over water

Some wood is provided to start you off, and if you need some more you can top up at the General Store on the estate