FAQs

(about facilities and local area)

How to book?

Please check our online calendar, or email/call us to confirm we have availability for the required dates, and we will guide you through from there. For a confirmed booking we need a completed booking form and deposit please, then 6 weeks before your stay we will require the balance. Should you be booking at short term notice we would require the deposit + full balance at point of booking. The deposit acts as a damage deposit during your stay and will be refunded back to you upon completion of your stay (pending no damages over and above general wear and tear).

 

How can I pay?

We accept several methods for payment:

 

  • Most people like to pay by bank transfer - the account details are on the booking form

  • We use Square for telephone payments, but Cotswold Sleeps will be charged 2.5% fee so if at all possible, we would be grateful if you could use bank transfers instead (payment from corporate accounts will always be subject to a 2.5% fee when paying by telephone)

  • We do also accept good old-fashioned cheques but of course would have to wait for them to clear before confirmation of the booking/full balance payment

 

We are implementing direct booking via our website early 2021, which will include web payment options. Stay tuned!

 

When will I receive more information about my holiday?

From the moment you access our website you can view our Area Guide to start planning your trip! Two weeks before your stay we will send you a comprehensive online welcome book, which includes everything from directions, restaurants, excursions, key safe codes and online pool booking links! This welcome book can be downloaded to your mobile device too. We will follow up your stay with a request to leave a review should you wish, this really does help us in our industry, so thank you in advance.

 

Can we stay for 2 nights at the weekend?
Yes of course, but you will need to book 3 nights – this ensures that you have use of the house for the whole weekend

 

Is there off-road parking?

Yes – there is one dedicated car parking space per house and several overflow carparks

What are my check in and check out times?

The earliest you can arrive is 4pm on day of arrival, and check-out is by 10am on day of departure. During the quieter seasons we may be able to facilitate an early check in or later check, subject to availability (please call us for more information)

 

Is the TV compatible with Netflix if we have an account?

Yes – most of our TV’s are compatible. All our houses also have GigaClear (which is Super-Fast Broadband for Rural England) so streaming on your own devices should also be a doddle.

 

Is there a coffee machine?

Yes – all our houses have a Nespresso Citiz and Milk. Ballihoo and Bumble are also a short walk away and make a mean cup of coffee! Lots of yummy baked goods too…

 

Is there a hairdryer at the house?

Yes, there is a hair dryer at all our houses

 

Do we need to bring our own bedding and towels?

No, apart from cot bedding which is not provided. The house is supplied with towels but please do not take them to the spa. Please bring your own beach towels

 

Do we need to bring extra towels for use in the spa or hot tubs?

Yes, please! The towels provided are house towels only

 

Are children allowed in the Spa?
Yes – the Spa is very family friendly, and children are most welcome

 

Can we bring disposable BBQ’s, fireworks or candles?

Due to Lower Mill Estate being a Nature Reserve, fireworks or Chinese are prohibited. Candles are also not allowed in our holiday homes

 

Can I book spa treatments in advance?

Yes, you can! Please contact the spa direct - click here

 

Is the Estate safe for young children to cycle around?

Ys, Lower Mill is very safe as there is a strict 5mph speed limit. The smooth roads and paths are perfect for children on scooters and bikes.

 

Is there a Housekeeping Service?

Yes, please let us know if you would like a mid-stay clean and/or linen and towel change

 

Do you provide cleaning materials?

A small starter pack, yes. And there is a hoover at each house

 

 

Do we need to provide washing up liquid and dishwasher tablets?

We provide a starter pack with some dishwasher tablets, washing up liquid etc

 

Are there barbecue facilities?

Yes, each house has either a Gas or Charcoal BBQ. Please see the specific house write up for more information

 

Do you allow Dogs?

No, I’m sorry, we do not currently allow dogs in our properties

 

Can we smoke in the house?

No, please do not smoke in any of our houses

 

Can I bring my canoe or paddle board?
Yes, of course.  There is plenty of lakeside access and equipment can be stored outside at the house. Should you wish to hire equipment instead, the ActivityHub is at your disposal and they will deliver equipment to your door - click here

 

How far is it to the beach?
Lower Mill Estate is less than a mile from the UK’s largest inland beach, which comes complete with sand, boat hire, Aqua Venture and crazy golf

 

What do I do if something is broken or doesn’t work? Response time?

You will have our telephone numbers so please do call us. We try to resolve any issues without delay, but of course problem solving will depend on the priority/seriousness of the situation and current Covid recommendations. In the event of any breakages or accidents please do inform us in good time (before your departure) so we can organise any extra cleaning/maintenance as necessary

 

What do we do if there is a fire alarm going off?

Our fire procedure for each property can be found in the welcome book at each house. A beeping smoke detector is likely to be due to a battery, for which there should be a replacement in one of the drawers in the kitchen. However, please do call us any time should this not fix the situation.

 

Do you have any recommended take-away that deliver, country pubs, restaurants?

Yes, we will provide all that information in emails sent prior to the commencement of your stay. Please also see our Area Guide - click here

 

Can I have my groceries delivered?
Yes, all the major supermarkets will deliver onto the estate.  Please note you must be on-site and available to accept the delivery as there is no provision for leaving the groceries with security or at the houses without anyone being home

 

 

Do you allow external caterers for private dining?

Yes, we do. We have an excellent caterer that we recommend. Please ask when booking

 

Can we have celebration cakes delivered to Lower Mill Estate?

Yes, we have several wonderful bakers in the area and would be happy to advise you based on your requirement

 

Can you recommend activities to do in the area?

Yes, checkout our recommendations on the Area Guide page of our website - click here

 

Is there a local shop?

Yes, there is a small on-site market which provides lovely local delicacies, as well as logs etc

 

Where are the nearest shops Bakers Butchers General stores?

Within a 10-minute drive we have all the large supermarkets including Waitrose, Tesco, Aldi, Lidl and M&S

 

Is there any public transport?

Yes, buses go to Cirencester and Trains arrive regularly at Kemble. From there we recommend a taxi

 

Are there any restrictions for outdoor entertaining and music?

We do not allow stag or hen parties and ask music etc outside to be switched off at 11pm as noise travels well over water

 

Do you provide wood for the wood burning stove?
Some wood is provided to start you off, and if you need some more you can top up at the General Store on the estate

 

Suus Paris and Amy Bartholomew

07974420707

info@cotswoldsleeps.com

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©2019 by Cotswold Sleeps - The Grove, 9 High Road, Ashton Keynes, Wiltshire, SN6 6NX, England - Reg number OC427265